Shipping & Returns

Any Questions?

Call us: +31 (0)10 223 7081

Shipping

  • We will ship most orders within 3 working days.

  • Some orders may take longer to ship because the products are made by small artisan companies that hold low stock, in such cases products will be shipped usually within 5 working days, we will inform you if there is any delay.

  • If you want to know more precise shipping estimates, please contact us

  • We take the utmost care to make sure your order is immaculately packed and presented to insure that all orders will arrive safely and timely.

  • Once an order has been dispatched the buyer will receive an email with a link that enables him or her to track and trace the order.

  • Okzident will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

Shipping Rates (estimates)

The Netherlands € 7,00
Europe* € 17,50
Rest of the world € 25,00

Europe *: Belgium, Denmark , Germany, France , Italy , Luxembourg, Austria, Spain , United Kingdom and Sweden

 

Rest of the world: includes European countries not mentioned above

 

Surcharge applicable for heavier objects:
€ 10,00 for 2kg – 10kg
€ 20,00 for 10kg – 20kg

Returns

If you are unhappy with your goods, which we obviously regret, we will happily issue a replacement or refund assuming they are returned within 30 days of receipt of your order in original and resalable condition.

  • The refund will only be applicable for the returned goods and not the shipping costs made by us.

  • All returned items must be unused, complete with original tags and/or packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • We cannot take responsibility for items damaged or lost in the return transit.

  • If returned an item from outside The Netherlands, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Okzident is NOT responsible for any return custom charges made.

Return Address & Company Information

Okzident – Fine Goods Store

Hoornbrekersstraat 4
3011CL Rotterdam, The Netherlands

+31(0)10 223 7081
info@okzident.com

Chamber of Commerce Rotterdam
59754893

VAT: NL853631104B01